7x24 Hours Response 

Hongyuan always believe that only by truly satisfying the needs of our customers can we realize the sustainable development of our enterprise. Therefore, we constantly improve our service level. 

Our experienced and skilled service team can provide you with the whole process of service support from pre-sale to after-sale, and our 7x24 -hour hotline (+86)0310-8066501 is always available for you. Whenever and wherever you need, we will be at your side at the first time. 

Spare Parts Warehouse

Hong Yuan uses advanced ERP system and strictly follow 6S management system. In terms of parts supply, we always adhere to the principle of quality first. 

The parts supporting the rock drills are produced by Hongyuan Hydraulic independently, with full inventory management to ensure sufficient supply and reliable quality. Once there is any problem of components or standard parts, we can respond quickly and replace them in time to ensure the timeliness and efficiency of after-sales service. 

On-Site Services

Regardless of whether the rock drill is under warranty or not, the after-sales department will carry out remote service immediately after receiving the repair call. 

If the remote service cannot solve the problem, we can arrange professional technicians to arrive at the work site within 24 hours. In the shortest possible time to solve the problem, and strictly register the cause of the failure, submit a failure report and maintenance record sheet. Effective protection of the legitimate rights and interests of customers, relieve customers of their worries. 

Technical Training

The rock drill is a complex high-technical machine. In order for the users to master the operation skills as soon as possible and to ensure the normal operation of the equipment, we specialize in professional online training services. 

When you purchase our rock drills, you can enjoy free technical training, from the analysis of the performance of the rock drill to the operation of the skills, and then to the daily maintenance guidance, so that your equipment is always maintained in a stable state.